TERMS & CONDITIONS

T&Cs

Terms & Conditions

By accessing or using this website, you agree to be bound by the below Terms and Conditions. If you do not agree to these terms, please do not use this site.

Welcome to E&C Rosehip Oil ("we," "our," or "us"). By using our website and purchasing our rosehip oil products, you agree to the following Terms and Conditions. Please read them carefully.

1. Product Information and Claims

Our rosehip oil is 100% natural and rich in vitamins and minerals. It is marketed to support:

Joint health and reduce muscle damage

Immune function, skin health, and general well-being

Energy levels in high-performing equines and canines

These statements are based on traditional use and preliminary research. They are not intended to diagnose, treat, cure, or prevent any disease.

Disclaimer on Health Claims

The benefits described on our website are not guaranteed and may vary from individual to individual, and animal to animal. Always consult with a qualified healthcare provider or veterinarian before using any supplement, especially if you or your animal have existing medical conditions or are on medication.

2. Terms of Purchase

Pricing and Availability

All prices are listed in Australian Dollars and are subject to change without notice. We reserve the right to modify or discontinue products at any time.

Orders

By placing an order, you confirm that you are at least 18 years old (or of legal age in your jurisdiction) and capable of entering into a legally binding agreement.

Shipping

We strive to process and ship all orders within [Insert Time Frame, e.g., 2-3 business days]. Shipping times may vary depending on your location. Delays due to courier services or customs are outside of our control.

Returns and Refunds

If you are not satisfied with your purchase, you may return the product within [Insert Return Period, e.g., 30 days] of delivery for a full refund or exchange. Products must be unopened and in their original packaging. Please contact our customer service team at [Insert Email] before returning any items.

3. Limitation of Liability

To the maximum extent permitted by law, we shall not be held liable for any indirect, incidental, special, or consequential damages resulting from the use or misuse of our products. Your use of the products is at your own risk.

4. Intellectual Property

All content on this site, including product descriptions, logos, images, and branding, is the property of E&C Rosehip Oil and protected by applicable intellectual property laws. Unauthorized use or reproduction is prohibited.

5. Privacy Policy

Please refer to our [Privacy Policy] for information on how we collect, use, and protect your personal data.

6. Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be effective upon posting to the website.

7. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

info@eandcrosehip.com.au

By using our website and purchasing our products, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

Privacy

Privacy Policy

Effective Date: 22 May 2025

E&C Rosehip Oil ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or make a purchase.

1. Information We Collect

When you interact with our website, we may collect the following types of information:

Personal Information: Name, email address, shipping/billing address, phone number, and payment details.

Technical Information: IP address, browser type, operating system, and browsing behavior via cookies and analytics tools.

2. How We Use Your Information

We use the collected information for purposes such as:

Processing orders and payments

Providing customer support

Sending order updates and promotional emails (if subscribed)

Improving website functionality and user experience

3. Sharing Your Information

We do not sell your personal data. We may share your information only with:

Trusted third-party services (e.g., payment processors, shipping providers) to fulfill orders

Analytics and marketing tools to improve our services

Law enforcement or regulatory authorities if required by law

4. Your Choices and Rights

You can update or delete your information by contacting us.

You can opt out of marketing emails at any time using the unsubscribe link.

You may request access to the data we hold about you.

5. Data Security

We use industry-standard encryption and secure payment gateways to protect your data. However, no method of online transmission is 100% secure.

6. Cookies

Our website uses cookies to enhance your browsing experience. You can adjust your browser settings to disable cookies if you prefer.

7. Changes to This Policy

We reserve the right to update this Privacy Policy. Any changes will be posted on this page with an updated "Effective Date."

8. Contact Us

If you have any questions about our privacy practices, please contact us at:

info@eandcrosehip.com.au

Product

Product Disclaimer

Important Notice

The products sold on this website, including our rosehip oil, are 100% natural and intended to support general health and wellness. However:

These statements have not been evaluated by the Food and Drug Administration (FDA) or equivalent regulatory bodies in your jurisdiction.

This product is not intended to diagnose, treat, cure, or prevent any disease.

Individual results may vary based on a range of factors, including age, lifestyle, and animal breed or health status.

Always consult with your physician or veterinarian before introducing any new supplement into your or your animal’s routine, particularly if you or your animal have underlying health conditions or are on medication.

This product is not a substitute for professional medical or veterinary care.

By using our website and products, you acknowledge and accept these terms.